Frequently Asked Questions

Everything you need to know about your Hatley shopping experience.

What is Hatley's return policy?

We offer a 30-day return window for all unwashed and unworn items with original tags attached. Simply use our online portal to generate a return shipping label.

How long does shipping typically take?

Standard shipping usually takes 3-7 business days within North America. Express shipping options are available at checkout for faster delivery.

Are your fabrics sustainably sourced?

Yes, we pride ourselves on using high-quality materials including organic cotton and PVC-free coatings for our rainwear to ensure safety and environmental responsibility.

How do I determine the right size for my child?

Each product page features a detailed size guide based on height and weight measurements to help you find the perfect fit for growing kids.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your location.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel an order within 1 hour of placement by contacting our customer service team.